Cuevr Terms and Conditions

Version 2.0. These terms replace version 1.0 of 24 October 2025. They apply to new customers as soon as they are published, and to existing subscribers 30 days after the e-mail announcing them.

1. Who provides Cuevr

Cuevr is a service published by Aetherly, a simplified joint-stock company (société par actions simplifiée) with share capital of 5,000 euros, registered with the Nantes Trade and Companies Register (RCS) under number 941 153 561, whose registered office is at 9 rue Orion, 44115 Basse-Goulaine, France, intra-EU VAT number FR21941153561, represented by Nicolas Delignières, President (“Aetherly”).

Contact: contact@cuevr.com. Personal data: dpo@cuevr.com.

2. Who these terms apply to

Cuevr is reserved for professionals: a company, sole trader, self-employed professional, association or public body that uses it for its business (the “Customer”). It is not offered to consumers.

The contract consists of these terms and their annex, the Data Processing Agreement (the “DPA”). The Customer accepts them by creating its account; each subscription constitutes acceptance of the version in force on its date. The person who creates the account or subscribes declares that they have authority to bind the Customer.

In the event of conflict, a written agreement signed by Aetherly and the Customer prevails, then the DPA for anything relating to personal data, then these terms. The Customer’s purchasing terms apply only if Aetherly has accepted them in writing.

Each version of these terms is dated. Aetherly keeps previous versions and provides them on request.

3. Definitions

• Organisation: the Customer’s space in Cuevr.
• User: a person the Customer authorises to access its Organisation.
• Seat: a billed User. The owner, administrators and members each occupy a Seat; guests do not.
• Content: everything the Customer and its Users import or create in Cuevr (text, files, proposals, templates, knowledge base, contact data), including what Cuevr AI produces for them.
• Prospect: the person to whom the Customer sends a proposal through Cuevr.
• Cuevr AI credits: the unit that measures use of Cuevr’s artificial intelligence features.

4. The service

Cuevr helps sales teams qualify an opportunity, write proposals in their own brand with Cuevr AI from their knowledge base and templates, respond to tenders, publish their proposals online, track how they are read and have them signed electronically, as a team, with an API and webhooks to their own tools.

The service is provided online, as it exists at the time of subscription and as described on cuevr.com and in the user guide. It evolves under the conditions of Article 20.

5. Account, Users and security

The Customer provides accurate information and keeps it up to date. Each login is personal: an account may not be shared between several people. The owner and administrators of the Organisation manage the Users, their rights and the subscription. The Customer is responsible for actions taken with its Users’ accounts and informs Aetherly without delay of any unauthorised use it becomes aware of.

Aetherly protects the service and the Content with the measures described in the DPA.

6. Free trial

A new Organisation is entitled to a 14-day free trial, without a bank card, once only. The trial gives access to all features, within the limits shown in the service at the start of the trial. At the date of these terms: 5 proposals created per member, duplicates included, 1 proposal sent outside the Organisation, and an allowance of trial Cuevr AI credits.

At the end of the trial, nothing is charged. The Organisation becomes read-only: the Customer can view everything it has created, and the proposal sent remains readable and signable by its recipient; the Customer can no longer create or edit until it subscribes.

If the Customer subscribes before the end of its trial, or subscribes directly without using a trial, the first charge takes place at the end of the remaining trial period, on the date shown at payment. The Customer may cancel before that date at no cost.

An Organisation that has never subscribed may be deleted at any time by its owner. Aetherly may delete an Organisation that has had no subscription and no login for 12 months, after notifying its administrators by e-mail at least 30 days in advance.

7. Subscription, Seats and Cuevr AI credits

Plans. The subscription is monthly or annual, at the price per Seat shown on the Pricing page of cuevr.com and summarised at payment. It renews automatically for the same period until it is terminated (Article 10).

Seats. The number of Seats follows the team: each member added to the Organisation adds a Seat, with a minimum of one Seat.

• An added Seat is billed pro rata for the current period: on the next invoice for a monthly subscription, on an immediate invoice for an annual subscription.
• A removed Seat remains payable until the end of the current period, with no credit note or refund. The next invoice reflects the new number of Seats.

Cuevr AI credits. The Organisation has a shared allowance of 1,500 credits per paid Seat per month. It renews each month on the subscription anniversary date, including on an annual plan. Unused credits do not roll over. A Seat added during the month brings credits pro rata to the time remaining.

A credit is neither a sum of money nor a refundable right. What an operation consumes depends on its nature and on the volume processed: analysing long documents or writing a whole proposal consumes more than a small edit. The service shows the balance and the date of the next renewal.

When the allowance is used up, the Cuevr AI features stop until the renewal. Everything else continues: editing documents by hand, publishing, tracking reading and collecting signatures never consume credits. No overage is billed.

8. Prices, invoicing and payment

Prices are in euros, excluding tax. VAT and applicable taxes are calculated and added at payment.

The subscription is paid in advance, by bank card, through Stripe. The Customer authorises the automatic charging of each instalment and of added Seats. Invoices are electronic; they can be downloaded from the Subscription page of the service.

Payment by invoice or bank transfer is possible by written agreement, in particular for large teams.

Aetherly may change its prices. An increase is announced by e-mail at least 60 days before it applies, and applies only from the first renewal after that date. A Customer who refuses it may terminate before that renewal, at no cost.

9. Payment default

If a charge fails, Stripe automatically retries it several times. During these retries, the Customer keeps access to all features and a banner invites it to update its card.

If payment has still not succeeded after the last attempt, the subscription is terminated automatically, solely by reason of this payment default, without prior formal notice (Article 1225 of the French Civil Code). The Organisation then follows the rules of Article 11.

Any sum unpaid when due automatically bears late payment penalties at three times the statutory interest rate, and gives rise to a fixed indemnity of 40 euros for recovery costs (Articles L441-10 and D441-5 of the French Commercial Code).

10. Term and termination

By the Customer. The Customer may terminate at any time from “Manage my subscription” (owner or administrator) or by writing to contact@cuevr.com. Termination takes effect at the end of the current period, monthly or annual; the Customer keeps full access until then. The current period is not refunded. Ceasing to use Cuevr does not amount to termination.

Switching provider. In accordance with the European Data Act (Regulation (EU) 2023/2854, “Data Act”), the Customer may ask at any time to switch to another service or to retrieve its data. Its request counts as termination and takes effect no later than two months after it is received; the part already paid for the current period is not refunded. Aetherly charges no switching fees. Data is retrieved under Article 11.

For breach. Either party may terminate the contract if the other commits a serious breach that it has not remedied 30 days after a formal notice by e-mail describing it. If the Customer terminates for a breach by Aetherly, Aetherly refunds the paid part of the remaining period. Aetherly may terminate with immediate effect in the event of unlawful use or a serious threat to the security of the service.

Discontinuation of the service. If Aetherly stops providing Cuevr, it informs the Customer at least 3 months in advance and refunds the paid part of the remaining period.

11. End of the subscription: read-only access, retrieval and deletion

Read-only for 90 days. At the end of a paid subscription, whatever the cause (“Day 0”), the Organisation becomes read-only for 90 days. The Customer can view everything, save its proposals as PDF from its browser, export its data and download signature evidence; it can no longer create or edit. Proposals sent remain accessible to their recipients during this period.

The Customer may resubscribe at any time during these 90 days: it then finds its Organisation as it left it. Aetherly writes to the owner and administrators on Day 0, Day 60 and Day 83.

What can be retrieved. The “Emporter mes données” (Take my data) feature (owner or administrator) produces an archive containing:

• the knowledge base, tenders and response items, in Markdown format;
• signature evidence: for each signature, the evidence in JSON format and the signed file in PDF format;
• the proposal index in CSV format (name, client, stage, outcome, dates).

Proposals can be viewed and saved as PDF from the browser. On written request made during the subscription or the read-only period, Aetherly also provides, free of charge, an extract of the Customer’s proposals and templates in a structured format (JSON). Items specific to Aetherly are not exported: software, prompts, templates provided by Cuevr, internal methods and calculations.

Deletion on Day 90. Without resubscription, Aetherly permanently deletes the Organisation on Day 90: Users, proposals, templates, knowledge base, brand, files and signature evidence. Proposal links then stop working. This deletion is irreversible. Only invoices and billing data are kept, for 10 years (Article L123-22 of the French Commercial Code).

Early deletion. Once the subscription has ended, the owner may delete the Organisation from the service without waiting for Day 90; the service first offers to download the signature evidence. A User may also request deletion of their own account: it takes place 30 days after the request, which they may cancel in the meantime.

12. Availability and support

Aetherly uses reasonable means to ensure that Cuevr is available and works properly. Maintenance that may disrupt the Customer is announced in advance where possible; urgent security work may take place without notice. No quantified availability commitment is given, except by written agreement.

Support can be reached from the Support page of the service or at contact@cuevr.com, on working days, from 9 am to 6 pm Paris time. A member of the team replies, with the aim of a first response within 24 working hours.

13. Content and use of the service

Content remains the Customer’s. The Customer authorises Aetherly to host, reproduce, process and display it to the persons the Customer designates, and to entrust it to the sub-processors listed in the DPA, only to the extent necessary to provide the service and for the periods set out in these terms. Aetherly does not sell the Content and does not use it for its own purposes.

Lawful use. The Customer warrants that it has the right to use the Content it imports, including the website pages it asks Cuevr to read to build its knowledge base or its brand. It does not import sensitive data (health, opinions, criminal convictions and other special categories under the GDPR) without Aetherly’s written agreement. The following are prohibited: unlawful or misleading use, malicious code, unauthorised access to the systems of Aetherly or of third parties, security testing not agreed in advance, deliberate overloading of the service, resale of access, circumvention of limits (Seats, quotas, credits) and decompilation beyond what the law allows.

Before publishing. The Customer reviews its proposals: recipients, prices, taxes, scope, timelines, commitments. It chooses the appropriate access mode. A public link can be read by anyone who has it; no access mode prevents a recipient from copying or passing on what they read.

14. Cuevr AI

Cuevr AI assists with qualification, writing and analysis. Its outputs may be inaccurate or incomplete and do not constitute legal, tax or technical advice. The Customer checks them and remains solely responsible for what it publishes. Aetherly guarantees no commercial result.

AI providers process the necessary Content under a data processing agreement, without using it to train their models; they are listed in the DPA. Aetherly does not use the Customer’s Content to train any model.

To the extent that Aetherly has rights in what Cuevr AI produces for the Customer, it assigns them to the Customer, free of charge, for any use. It does not guarantee that an output can be protected or that another user will not obtain a similar output.

15. Proposals, read tracking and electronic signature

The contract with the Prospect. The contract arising from a proposal is concluded between the Customer and its Prospect. Aetherly is not a party to it. The Customer is responsible for the content of its proposal, attaches its own terms and conditions if it has any, and checks that electronic signature is suitable for that contract and that the signatory has authority to bind their company.

The signature. Cuevr offers a simple electronic signature within the meaning of Regulation (EU) No 910/2014 (“eIDAS”) and Articles 1366 and 1367 of the French Civil Code. The signatory’s e-mail address is verified by a code; the evidence file brings together the consent text, the identity declared by the signatory (name, job title, company, e-mail), the date and time, the IP address, the browser and the SHA-256 hash of the signed content and of the options selected. It is not an advanced or qualified signature, an identity check or a qualified timestamp. The signatory receives a personal link to their signed file.

Unlocking a signed proposal in Cuevr does not cancel the contract concluded with the Prospect: the evidence is kept and marked as revoked.

Retention of evidence. Aetherly keeps signature evidence as long as the Organisation exists and deletes it with the Organisation (Article 11). Cuevr is not an archiving service: the Customer downloads and keeps the evidence it needs itself, at any time during the subscription and during the 90 days of read-only access.

Read tracking. Cuevr measures the reading of published proposals (opens, reading time, sections read, options chosen) on behalf of the Customer, which is the controller of this processing under the GDPR. Cuevr uses no tracking cookies and displays on each proposal a notice linking to the Cuevr privacy policy. The Customer informs its Prospects of this tracking, in particular in its own privacy policy, and responds to their requests; Aetherly helps it do so (DPA). The indicators are estimates: they prove neither the reader’s identity nor their intention to buy.

The Customer’s tools. If the Customer connects Cuevr to its tools (API, webhooks, CRM), it chooses the data transmitted and is responsible for its use once transmitted.

16. Aetherly’s intellectual property

The service, its software, interfaces, prompts, methods and the templates provided by Cuevr belong to Aetherly. During the contract, the Customer receives a non-exclusive, non-transferable right of use for the needs of its business. It may freely use Cuevr templates in its proposals, including after the end of the contract for proposals already created. Aetherly may freely use the suggestions for improvement that the Customer sends it.

17. Confidentiality

Each party keeps confidential the non-public information of the other that it receives under the contract, uses it only to perform the contract and discloses it only to persons who need it and are bound by the same confidentiality. This obligation does not cover information that is public, already lawfully known or whose disclosure is required by law. It lasts for the term of the contract and 5 years after its end.

18. Personal data

Aetherly processes on its own behalf the data needed to manage accounts, invoicing, support, security and its business relationship, as described in the Cuevr privacy policy.

For the data the Customer processes in Cuevr (its contacts, its Content, the reading and signing of its proposals), the Customer is the controller and Aetherly is its processor, under the terms of the DPA.

19. Liability

Each party is liable for direct damage caused by its breaches.

Aetherly’s total liability under the contract is limited to the sums paid by the Customer in the 12 months preceding the event giving rise to liability, and to 500 euros during a free trial or for an Organisation that has never paid. Aetherly is not liable for indirect losses: loss of revenue, business, opportunity or customers. These limits do not apply in the event of gross negligence or wilful misconduct, personal injury, or where the law prohibits them.

The Customer indemnifies Aetherly against any third-party claim relating to its Content or to use of the service in breach of the contract.

Any action against Aetherly under the contract is time-barred one year from the day the Customer knew or should have known of the facts on which it is based.

20. Suspension and changes to the service

Aetherly may suspend all or part of access, to the extent necessary, in the event of a serious security risk, clearly unlawful use, serious breach or legal obligation. It tells the Customer the reason, unless the law or security prevents it, and restores access as soon as the cause has gone. A suspension deletes no data.

Cuevr evolves: features are added, changed or removed. If a change removes an essential feature or significantly degrades the service, Aetherly gives notice of it at least 30 days in advance; the Customer may then terminate with a refund of the paid part of the remaining period.

21. Changes to these terms

Aetherly may change these terms. It gives notice of the new version by e-mail and in the service at least 30 days before it comes into force. A Customer who refuses it may terminate before that date, with a refund of the paid part of the remaining period. A change required by law or favourable to the Customer may apply immediately.

22. Miscellaneous

• Force majeure: neither party is liable for a failure due to force majeure within the meaning of Article 1218 of the French Civil Code.
• Assignment: the Customer may not assign the contract without Aetherly’s written consent. Aetherly may assign it to the company that takes over the service, after informing the Customer.
• Reference: Aetherly may cite the Customer’s name and logo among its customers; the Customer may object at any time by e-mail to contact@cuevr.com.
• Communications: these are made by e-mail, to the address of the Organisation’s owner for the Customer and to contact@cuevr.com for Aetherly. The service’s electronic records are binding between the parties, unless proven otherwise.
• Severability: if a clause is held void, the other clauses remain applicable.

23. Governing law and disputes

The contract is governed by French law. In the event of a dispute, the parties seek an amicable solution for 30 days from the e-mail describing it.

Failing agreement, if both parties are traders, the dispute falls within the exclusive jurisdiction of the Commercial Court of Nantes. In all other cases, the statutory rules on jurisdiction apply.

Annex: Data Processing Agreement (DPA)

This annex forms part of the contract. It meets the requirements of Article 28 of Regulation (EU) 2016/679 (“GDPR”).

A1. Roles and instructions

For the processing the Customer carries out in Cuevr, the Customer is the controller and Aetherly its processor. Aetherly processes this data only on the Customer’s documented instructions: the contract, the settings and actions made in the service, and agreed written instructions. It informs the Customer if an instruction appears to infringe the GDPR, or if the law requires it to carry out processing not provided for, unless the law prohibits it from doing so.

By subscribing, the Customer gives as instructions the standard settings of the service, in particular the retention of reading details for 13 months (A2).

A2. Description of the processing

• Data subjects: the Customer’s Users; its prospects and customers; persons who read, receive, forward, decline or sign its proposals; persons mentioned in its Content.
• Data: business contact details (name, job title, company, e-mail, telephone); Content; invitations and access; reading measurement (dates, reading time, sections read, options chosen, opening of the signature form); declines (optional reason and name); signature files (declared identity, verified e-mail, IP address, browser, time zone, timestamp, hashes, image of the drawn signature).
• Operations: hosting, organisation, writing and analysis by Cuevr AI, publication to authorised recipients, sending of journey e-mails, reading measurement, collection of signatures, transmission to tools connected by the Customer, export, deletion.
• Purpose: to provide the Customer with the Cuevr features it uses.
• Duration: term of the contract, then 90 days of read-only access, then deletion (Article 11). Reading details are replaced, 13 months after the last activity, by a total per proposal with no identifier. Invitations, access codes and declines are deleted with the access or proposal they relate to.

A3. Confidentiality and security

Aetherly staff who access the data are bound by confidentiality and access it only to provide the service, resolve an incident or ensure security.

Aetherly applies measures appropriate to the risk, in particular: separation of each Organisation’s data; role-based access rights; encrypted communications (TLS); passwords and one-time codes stored as hashes; reader access cookies inaccessible to scripts; limits on access attempts; private storage of signed files and exports; backups.

A4. Sub-processors

The Customer authorises Aetherly to use the following sub-processors:

• Scaleway SAS (France): hosting of the application, databases and files. Data in France.
• Google (Gemini API): processing of requests made to Cuevr AI. Data processed in the United States and in the other countries where Google operates.
• Langfuse GmbH (Germany): technical monitoring of requests made to Cuevr AI, traces kept for no more than 90 days. Data in the European Union.
• Sinch Mailjet SAS (France): sending of service e-mails and prospect journey e-mails. Data in the European Union.

Aetherly informs the Customer by e-mail at least 30 days before adding or replacing a sub-processor. The Customer may object on grounds relating to data protection; if no solution is found, it may terminate at no cost, with a refund of the paid part of the remaining period.

Aetherly imposes on each sub-processor data protection obligations equivalent to those in this annex and is liable to the Customer for their compliance.

A5. Transfers outside the European Union

Where a sub-processor processes data outside the European Economic Area, the transfer is based on an adequacy decision of the European Commission, in particular the EU-US Data Privacy Framework for companies that participate in it, or on the Commission’s standard contractual clauses.

A6. Data subject rights and assistance

Aetherly forwards to the Customer, without delay, any request from a data subject that it receives concerning the Customer’s processing, and helps the Customer respond: finding, correcting, exporting or deleting the data. It also assists the Customer, based on the information available to it, with security, impact assessments and consultation of the CNIL (the French data protection authority). This assistance is free of charge, except for an exceptional request quoted and accepted in advance.

A7. Data breach

Aetherly notifies the Customer of any breach of personal data processed on its behalf as soon as possible, and no later than 48 hours after becoming aware of it. It states what it knows about the nature of the breach, the data and persons affected, the likely consequences and the measures taken, and supplements this information as the investigation proceeds. The Customer decides on notifications to the CNIL and to data subjects; Aetherly assists it.

A8. End of the contract: return and deletion

The Customer retrieves its data under Article 11 during the 90 days of read-only access. Aetherly then deletes all the data and its copies on Day 90, or earlier at the Customer’s request. This retrieval followed by this deletion constitutes return and deletion within the meaning of Article 28(3)(g) of the GDPR. Backups are overwritten no later than 30 days after deletion; Cuevr AI technical traces are erased at Langfuse no later than 90 days after their creation. Aetherly confirms deletion on request.

A9. Documentation and audit

Aetherly makes available to the Customer the information necessary to demonstrate compliance with this annex. If this information is not sufficient, the Customer may have an audit carried out, at its own expense, by an independent auditor bound by confidentiality, no more than once a year, with 30 days’ notice and without access to other customers’ data. This limit does not apply after a data breach or at the request of a supervisory authority.